Shipping and delivery

How long does shipping take?

Orders are processed within 2–3 business days, Monday to Friday, after payment confirmation.

After dispatch, delivery typically takes 4–9 business days, Monday to Friday.

The total estimated delivery time is 6–12 business days.

Delivery times are estimates and may vary depending on your location, carrier delays, public holidays, high order volumes, or extreme weather conditions.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information.

If you have not received tracking details, please contact us at support@mohilla.com.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United Kingdom, with no minimum purchase.

Returns and refunds

What is your return policy?

We accept returns within 30 days of receiving your order.

Items must be unworn, unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@mohilla.com.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We do not charge any restocking fees for returns.

Do you offer exchanges?

We do not offer direct exchanges. If you would like a different item, please return the original product if eligible and place a new order.

When will I receive my refund?

Once your return has been received and inspected, we will let you know if the refund has been approved.

If approved, you will be refunded to your original payment method within 10 business days. Please note your bank or card provider may need additional time to process the refund.

Orders and payments

What payment methods do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• Maestro
• Apple Pay
• Google Pay
• Shop Pay
• UnionPay

All prices are listed in GBP unless stated otherwise.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. Once your order has started processing, we may not be able to change or cancel it.

Products

Are your products true to size?

Our garments are designed to fit true to size unless otherwise stated on the product page.

We recommend reviewing the size guide before placing an order.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@mohilla.com with clear photos of the issue.

We will review the matter and provide further instructions.

Contact

How can I contact customer support?

Need assistance? We’re here to help.

Email: support@mohilla.com
Phone: +441182309780
Contact Form: Available via the Contact Us page

Customer Service Hours:
Monday to Friday: 09:00 AM - 05:00 PM (GMT)

We aim to respond to all enquiries within 1–2 business days.